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Edgy Heart Policies

 Fittings By Appointment Only

The show room will only be open on Sip, Shop, and Socials, and by appointment only. I understand if you have an occasion and need something quick or need to confirm sizing so I can be flexible. All you need to do is email or PM me to schedule a date and time so we can make it happen. Please provide the following information and wait for a confirmation text.

  • First and Last Name:
  • Date and Preferred Time:

 

Shipping/Local Porch Pick Up

NO SHIPPING ON WEEKENDS

There is a $5.00 flat shipping rate or free shipping for orders over $75.00.

The order will be shipped out as soon as possible with standard shipping 2-6 days.

Orders will go out within 24-48hrs from the time the order was placed.

Any orders placed on Friday or over the weekend will ship out the following business day.

Local Porch Pick Up

Customers in Fort Worth get the privilege to schedule a porch pick up by selecting the option "porch pick up" when placing the order. The order will be ready for pick up the following day. No porch pick ups on the weekend. Please email or PM me to schedule a pick up time and to retrieve the address. Provide the following info and wait for a confirmation text.

  • First and Last Name
  • Date and Time to pick up

 

Return Policy

NO RETURNS ON FINAL SALE ITEMS, NO EXCEPTIONS.

All returned items cannot be washed, tags must be on, unused condition, and smoke free smell.

Shipped Items

I understand it can be difficult ordering items online and I would like to make this process as easy as possible. You will have 10 days from the day you receive the item in the mail to return it for store credit. Please email or PM me to retrieve the return address and state your name also the reason for return. 

Mail back with the following information:

  • First and Last name
  • Packing slip
  • Reason for return

Porch pick up return

You will have 10 days from the day the product was ordered to return for store credit. You will need to email or PM me for an appointment to have the item returned. In the text provide the following and wait for a confirmation text.

  • First and Last name
  • Reason for return
  • Date and time you wish to return